Associate Director of Programs & Club Operations - South Side



Reports To:

Director of Programs & Club Operations


Full-Time, Exempt


The Associate Director of Programs & Club Operations is responsible for leading the daily operations of the Sullivant Teen Center Boys & Girls Club site and summer youth employment initiatives, including program delivery, youth engagement, outcome measurement, staff supervision and community engagement. Works in collaboration with parents, school personnel, outside organizations/agencies to provide distinct and well-rounded opportunities for teen Boys & Girls Club members. Creates Great Futures for young people in Columbus!


  • Ensure Club operates at maximum capacity with regards to member attendance; meet daily attendance goals established by Administration;
  • Offer members appropriate wraparound services to meet individual needs;
  • Focus academic efforts is grade progression and high school graduation; it is our goal that all members move on to pursue post-secondary education, a skill or trade school, the armed forces, or their planned career path;
  • Develop well-rounded members who are actively involved in their community;


     Essential Job Responsibilities:

Customer Service:

  • Demonstrate high levels of enthusiasm towards Club members, parents, and visitors; offer exceptional customer service experience at all times;
  • Develop and maintain partnerships with local schools, community leaders, and other organizations that increase the visibility of Club programs and deepen the impact of the Boys & Girls Clubs of Columbus;
  • Ensure that information regarding Club happenings is accurate and readily available.


  • Represent Boys & Girls Clubs of Columbus within organization, school, and community meetings;
  • Attend and participate in weekly meetings to discuss relevant data, Club-specific outcomes, and organization-wide information;
  • Communicate and enforce organization-wide policies, procedures, and standards with regard to upkeep, usage, and maintenance of building, vehicles, and Club equipment;
  • Explain organizational goals, values, programs, objectives and standards; provide and receive information in all settings;
  • Delegate tasks and responsibilities to appropriate Club staff;
  • Practice team values as outlined by administration at all times;
  • Maintain close and consistent contact with Chief Executive Officer.

Fun & Intentional Programming:

  • Cultivate and maintain a Club environment that is fun, safe and positive; staff encourage youth development through quality experiences and high standards of achievement;
  • Utilize program evaluation methods to ensure that programming is aligned with the core youth development outcomes of Academic Success, Good Character & Citizenship and Healthy Lifestyles;
  • Execute the Vision 2030 Strategic Plan on the Club level by implementing effective programs and activities that support the needs of all members;
  • Oversee the delivery of day-to-day program activities in accordance with established standards, goals, program calendars, schedules and program plans;
  • Ensure quality improvements by monitoring, data collection, and evaluation of data as it relates to program achievement.

Staff Engagement:


  • Hire, supervise, and supervise staff on a daily basis; provide direct supervision through program observation, real-time coaching, and regularly scheduled meetings;
  • Identify and support training and development opportunities for assigned staff;
  • Facilitate weekly staff meetings to plan Club events and highlight pertinent information;
  • Uphold staff accountability to the highest degree; ensure staff expectations established by Administration are followed on the Club level;
  • Maintain accurate staff records; document meetings, staff progress, and disciplinary actions;
  • Maintain close and consistent contact with Director of Team Development to ensure the proper onboarding and development of club staff.

Data Tracking & Utilization:


  • Demonstrate proficiency in Learning Circle, DESSA, and Visions Member Tracking Systems;
  • Effectively analyze data to improve program quality and effectively plan Club-wide programming and member experiences;
  • Ensure staff are trained to effectively utilize databases;
  • Train appropriate staff to manage data entry and ensure accuracy of data by supervision of key staff
  • Submit reports as requested by Director of Programs & Club Operations;

Club Appearance:

  • Promote a clean, organized, and visually attractive Club facility at all times;
  • Oversee the maintenance of Club equipment, including safety of property;
  • Conduct facility checks on a daily basis, reporting specific needs and repairs and coaching staff to improve facilities as needed.


Additional Responsibilities

  • May oversee special programs and/or events (i.e. Youth of the Year, Keystone, etc.);
  • Required to drive Club van periodically;
  • Work with staff on special events and/or events in other departments;
  • Manage Job Coaches in the overall implementation of the Summer Youth Employment Program;
  • Assume other duties as assigned.


Minimum Qualifications:

  • Four-year degree in related field from an accredited college or university;
  • A minimum of four years of work experience in a Boys & Girls Club or similar organization planning and supervising activities based on the developmental needs of young people;
  • Demonstrated ability in working with young people, parents and community leaders;
  • Strong communication skills, both oral and written;
  • Ability to provide exceptional community service experiences.;
  • Working knowledge of budget preparation, control, and management;
  • Mandatory CPR and First Aid Certifications;
  • Valid Driver’s License.


Physical Requirements of Work Environment:

  • Ability to work in an office environment;
  • Ability to work in a Club environment with possible extended periods of movement and engagement;
  • Ability to do light to moderate lifting.



The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designated to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to job.